About Us
Spot is a team of pet-health-obsessed pet parents. We are driven by a shared vision to educate, empower, and engage pet lovers about the benefits of pet insurance to help them pay for covered vet bills so dogs and cats can live healthier, happier lives.
Spot's Mission
Our mission is to create a more caring world by helping pet families get their pets the care they need to lead longer, happier lives together.
OUR STORY - WHY CHOOSE A SPOT PLAN
Pets Feel Better with Spot
From the beginning, Spot’s story has been pet-focused, and pet-parent-driven. We believe that the power of pet health should be in the hands of pet parents, which is where Spot plans have made the most impact in helping animals feel better, faster.
When we built Spot, it was on the promise to pets that pet parents would have the help they needed to plan for unexpected accidents, illnesses, and behavioral issues. Given the right tools, mobile technology is helping us keep that promise.
Our digital-first approach means pet lovers can count on the help that Spot plans offer. Empowering cat and dog lovers with information, tools, and technology, we are working together to create responsible communities of healthier pet families who help pets lead longer, happier lives
Our Paw Principles
Pets First
Our love for dogs and cats runs deep. We will always act in the best interest of pets and their pet parents and are committed to educating people about the benefits that pet insurance can offer.
Affordable Plan Options
The flexibility of our custom plan builder allows for the creation of unique plans that work for every pet and every budget. Making pet health care accessible to all is at the core of what we do.
Relentless Innovation
We leverage data-driven insights and innovative strategies to continuously improve our product, user experience, and customer service ensuring it meets the evolving needs of pet owners everywhere.
Our Culture
At Spot, the first thing you’ll notice about our pack is how much we care.
We care about pets, we care about people, and we genuinely care about each other, and it shows in everything we create, manage, and track.
Our company culture is lively, collaborative, personal, fast-paced, and social with lots of playtime in between. Thanks to our fun committee, our dog-friendly office is filled with treats for the people who work here and the pets that join us every day. From casino nights, happy hours, and pet birthday celebrations to recognizing outstanding work and teams and reinforcing work-life balance – it's never just another day at the office.Take a peek inside our day, watch this video.
Spot Is a Pack Leader
Happy Pet Parents Trust Spot
Rated 4.7 / 5 based on 4,736 reviews
Claims are easy to submit and hassle…
Claims are easy to submit and hassle free. I don’t have to worry about vet bills much when my puppy gets sick. Customer service is good too.
Great company
Great company, took a few minutes to work on my claims. I would recommend Spot to anyone!
I’ve been dealing with agent Laura
I’ve been dealing with agent Laura. She’s very knowledgeable and helpful. She’s a pleasure to speak to.
Vet Visit
They made my vet visit much easier.
Claims very easy to submit
Claims very easy to submit. It was quickly approved, and funds were transferred to my bank account. Website is very easy to navigate and information is very well laid out for what was approved and for how much. Very happy with my choice of provider amongst the options available.
easy to submit invoice
easy to submit invoice quick verification quick reimbursement
when i summited the claim it was done…
when i summited the claim it was done and back to me in three days job well done.
Spot insurance has been excellent so…
Spot insurance has been excellent so far. Several claims I submitted was easy to submit and handled quickly. The insurance price is reasonable .
Claims were processed efficiently
Claims were processed efficiently. I was pleased with the service and so glad I had decided to insure my pets with Spot!
Helpful, supportive and quick
My dog became very sick overnight. We took her to the local vet twice as she was regressing, not improving. Then we took her to the animal hospital where she spent 2 nights. Needless to say the cost kept rising as we continued to seek out a reason, diagnosis and cure for her sickness. Each time I emailed an invoice to SPOT, I quickly received a thank you, letting me know they are on my case.
Our Core Values
Run Thru Walls
Overcome obstacles, exhaust all options, produce innovative solutions, move fast – Win Together
Data-Driven Decisions
Base choices on pet needs, apply data to move forward, prioritize goals – Own the Outcome
Make it Memorable
Focus on uniqueness, focus on empowering the pet community – Think Bigger